1.Ordering / Payment Process
- Select the product and review the details.
- Collect a discount code (if available)(ถ้ามี)
- .Add the product to the cart and review the total amount.
- Enter the shipping address and choose a payment method, such as:
- QR code payment
- Mobile banking transfer
- Credit / Debit card
- Various digital wallets
- Confirm the order and track the order status.
2.Shipping
Shipping provider: Business Idea Co., Ltd.
Estimated delivery time: 3–5 business days.
You can track your shipment at: https://www.business-idea.co.th/tracking
3.Returns / Claims / Warranty
- Purchased products can be returned or exchanged within 1–3 days after receiving the items.
Returned products must be in perfect condition only.
- The products are covered by a 30-day warranty from the date the customer receives the items.
- The warranty does not cover damage, breakage, or defects caused by the shipping company.
4. Responsibilities of the Merchant and the Customer
- Merchant Responsibilities
-
Provide accurate information by clearly displaying product details, prices
(prices must be clearly shown and must not require customers to message for
pricing only, in accordance with the law), product condition, and shipping
costs in full. Do not exaggerate or provide misleading advertisements.
-
Accuracy of order fulfillment by delivering products exactly as ordered
(correct color, correct size, correct model) and always inspecting the
product condition before packing.
-
After-sales responsibility by having a clear return/exchange policy in cases
of defective or incorrect products, including responding to customer messages
promptly to provide information or resolve issues.
-
Customer data protection by safeguarding customers’ personal information
(name, address, phone number) and not disclosing or misusing such data.
-
Tax transparency by issuing receipts or proof of payment and paying income
tax from sales in accordance with the law.
- Customer Responsibilities
-
Review information before purchasing by carefully reading product details
and warranty terms before placing an order.
-
Responsibility for payment by completing payment within the specified time
if choosing bank transfer, or if choosing Cash on Delivery (COD), being
available to receive delivery calls and preparing payment. Refusing delivery
without valid reasons may result in account suspension or violation of the
purchase agreement.
-
Provide a clear delivery address by specifying a correct full name, address,
and reachable phone number to prevent returned shipments.
-
Inspect products upon receipt. Customers should inspect items immediately
after delivery and notify the merchant within the specified period (e.g. 1–3
days) if any issues are found.
-
Provide honest reviews by sharing truthful feedback to benefit other buyers
and help the merchant improve their services.
5. Personal Data Protection Policy
- Collected Information: Full name / shipping address / phone number / email / order history / and payment information
- Purpose: To process product delivery, payment transactions, order status notifications, and marketing activities
- Data Sharing: Customer information may be shared with shipping companies or credit card payment systems
- Data Retention Period: Customer data will be stored in the database indefinitely
- Data Subject Rights: Customers have the right to request access to, correction of, or deletion of their personal data from the system
6. Shipping Fees
Free shipping on all items,
except for special products that require direct delivery by truck to a single customer, such as chains, buckets, booms, and arms.
In these cases, customers must contact the supplier to check the shipping cost, or the shipping cost will be borne by the customer.
